Services

We provide three services, which most customers take together. Each can also be taken on its own: some customers already have connectivity to their sites and need only controlled access for engineers; others want us to monitor links they manage themselves.

• Managed connectivity

  Dedicated, managed network links between your equipment sites and our access gateways, with 4G or 5G backup where the site allows it.

  Read more about managed connectivity

• Remote maintenance access

  Controlled, recorded access for your engineers and approved contractors, approved per work order and limited to the equipment they are there to maintain.

  Read more about remote maintenance access

• Monitoring and alerting

  Twenty-four-hour monitoring of links, gateways and the devices behind them, with alerts to your team and to our service desk.

  Read more about monitoring and alerting

How we start working with you

1. Conversation. We talk to you about the equipment you maintain, where it is and how your engineers reach it today.
2. Survey. We look at a representative sample of sites, usually remotely with the help of the site's own staff, and agree what is needed at each.
3. Proposal. You receive a written proposal with a service schedule, a price per site and a connection plan.
4. Connection. We connect sites in an agreed order, test each one with your engineers and hand it over.
5. Service. From handover, the site is supported by our service desk and reported on monthly.

Pricing

Our services are priced per site per month, with a one-off charge for connecting each site. Prices depend on the number of sites, the links needed at each and the service levels chosen. The minimum term is twelve months. We do not charge per engineer or per session.

For an indication of cost, call us on 0113 496 0827 or email enquiries@halsworth.uk with the number and locations of your sites.