Monitoring and alerting
Round-the-clock monitoring of your links, our gateways and, if you want, the equipment itself.
We monitor everything we install, and can monitor the equipment behind it. When something stops responding, the service desk sees it at once and so, if you want, does your own team.
What we monitor
| Device | What is checked | Interval |
|---|---|---|
| Site routers and links | Reachability, latency, packet loss, cellular signal, failover state | 60 seconds |
| Access gateways | Service health, sessions open, certificate expiry, disk and memory | 60 seconds |
| Equipment (optional) | Reachability by ICMP or TCP; SNMP values or vendor status pages where available | 1 to 15 minutes |
Alerts
Alerts are raised on the service desk and can be sent to your team by email or text message, or into your own systems by webhook. Each alert has a priority, set with you when the site is connected, which decides who is told and how quickly we act. Planned maintenance suppresses alerts for the equipment it covers.
Reports
Each month you receive a report for every site: availability, incidents, sessions by engineer and changes made. Reports are kept on the service desk for two years.
Technical summary
| Methods | ICMP, TCP, HTTP(S), SNMP v2c and v3, vendor APIs by arrangement |
|---|---|
| Alert routes | Service desk; email; SMS; webhook (JSON) |
| Data retention | Raw measurements 90 days; hourly summaries two years |
| Monitoring locations | United Kingdom and North America, checking each other |