Service status

All systems operational

Components

• Service desk (telephone and email)Operational
  90 days ago100.00% available since 12 Oct 2026Today
• Engineer access gateways: United KingdomOperational
  90 days ago100.00% available since 12 Oct 2026Today
• Engineer access gateways: North AmericaOperational
  90 days ago100.00% available since 12 Oct 2026Today
• Managed connectivity: United KingdomOperational
  90 days ago100.00% available since 12 Oct 2026Today
• Managed connectivity: North AmericaOperational
  90 days ago100.00% available since 12 Oct 2026Today
• Monitoring and alertingOperational
  90 days ago99.85% available since 12 Oct 2026Today

Recent incidents and maintenance

Delayed monitoring alerts

Incident · HDS-ST-0002

1. ResolvedAll delayed alerts have been delivered and new alerts are being sent normally. Alerts raised between 09:05 and 09:56 GMT were delivered late but none were lost. We are sorry for the inconvenience.27 Oct 2026, 10:03 GMT
2. IdentifiedThe delay was caused by the queue that sends alert messages, which stopped processing after a configuration change made at 09:05. The change has been reversed and the queue is clearing.27 Oct 2026, 09:48 GMT
3. InvestigatingAlert emails and text messages from the monitoring service are being delivered late, by up to forty minutes. Monitoring itself is running and alerts are still shown on the service desk. We are investigating.27 Oct 2026, 09:21 GMT

Service desk telephone system changes

Planned maintenance · HDS-ST-0001 · Wednesday 14 October 2026, 18:00 to 19:00 BST

1. CompletedThe change is complete and test calls are connecting normally. If you have any trouble reaching the service desk by telephone, please email us.14 Oct 2026, 19:06 BST
2. ScheduledWe will be moving the service desk telephone number to a new telephone system between 18:00 and 19:00 BST on Wednesday 14 October. Calls may fail to connect for up to ten minutes during the change. Email to the service desk is not affected.12 Oct 2026, 11:30 BST

Full status history

Follow this page: RSS feed · JSON. Customers can also ask the service desk to be emailed about work affecting their own services.